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Client Service Specialist

Reporting to the Client Services Manager, you will be supporting patients and physicians as they order the NavDx blood test. Duties include:

  • Serving as the first point of contact in initiating, coordinating and scheduling phlebotomy services
  • Shipping blood draw kits and tracking deliveries
  • Entering PHI into vendor portals
  • Scheduling appointments
  • Data Entry in Google sheets
  • Greeting patients and physicians professionally during inbound/outbound calls
  • Accurately describing our procedures to patients and clients (mobile phlebotomy, billing, etc.)
  • Answering telephone and e-mail inquiries in a timely manner
  • Follow privacy guidelines as dictated by state and federal law
  • Deferring patient queries to your manager if you are unable to answer them.

Previous Experience & Qualifications

  • High school diploma or equivalent degree is required
  • Exceptional knowledge of office computer systems and software
  • Strong written and communication skills with clients and customers
  • Experience working in data entry software and maintaining detailed information regarding available stock and supplies or other data
  • Ability to effectively work within record software and update files accurately
  • Organize and add detailed information to the personal calendar of management and other members of staff
  • Continuing education regarding best practices in database organization
  • Experience maintaining a professional level of privacy in accordance with HIPAA or other relevant regulations
  • Maintain and order office and supplies as requested by management and staff
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