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LIMS Support Specialist

Job Responsibilities

Reporting to the Client Services Operations Manager, you will be supporting physicians and potentially patients as they order the NavDx blood test through a physician portal integrated within the Laboratory Information Management System (LIMS). Duties include:


  • Serving as the first point of contact with questions regarding filling out the digital Test Requisition Form and answering questions on general portal usage like logging in and repeat orders 
    • Greeting patients and physicians professionally during inbound/outbound calls
    • Accurately describing our policies and procedures to patients and clients 
    • Answering telephone and e-mail inquiries in a timely manner
    • Follow privacy guidelines as dictated by state and federal law (HIPAA) and adhering to company policies
    • Deferring patient queries to your manager if you are unable to answer them
    • Organize and add detailed information to the personal calendar of management and other members of staff
  • Responsible for supporting LIMS (after training) to – provision new physicians’ accounts, troubleshoot and resolve end users’ issues, documenting unexpected software behavior (ie bugs) for logging into LIMS support ticketing system
  • Monitoring mobile phlebotomy orders and liaising with peers to ensure orders are processed in a timely manner
  • Approach problems systematically with particular attention to detail; general data entry in Google sheets and LIMS as described in standard protocols
  • Continuing education regarding best practices in database organization and processes improvement


Previous Experience & Qualifications

  • Bachelor’s Degree or equivalent experience is required
  • General knowledge of medical terminology and experience working in doctors office(s) preferred
  • Exceptional knowledge of office computer systems and software including Google Workspace (Docs, Sheets, Gmail, etc.) required. 
  • Experience working in data entry on enterprise platforms (ie LIS, EHR, CRM) and/or LIMS preferred
  • Strong written and verbal communication skills while interacting with clients and end users
  • Ability to work effectively and independently to maintain data integrity and update files accurately is essential
  • Experience maintaining a professional level of privacy in accordance with HIPAA or other relevant regulations
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